The Customer Link is a proud member of Spire
Salesforce is known as the world’s leading CRM solution and continues to grow strongly. As a Salesforce implementation partner we want to continue our growth. Which is why we’ve worked hard on a brand-new partnership over the past year. We are combining our strengths into one powerful, future-proof solution for our customers: Spire! Together with Brightfox, Bewire, Biztory and, Forward we are #1 in the Benelux Salesforce landscape.Fast growing market
Digital is the future and digital transformation is high on our agenda. Companies around the world are discovering that the established processes that have kept them alive for decades may no longer suffice. Today’s customers are connected, informed and incredibly tech-savvy, and they expect the organizations they work with to be as well. Digital transformation is becoming absolutely essential. Today’s businesses are discovering that new standards are redefining what it means to be ‘up to date’. By successfully implementing Salesforce’s Digital Transformation framework together with our partners, we are guiding our customers to go digital quickly and giving their teams the right tools to meet the needs of today’s customers.Combining strenghts for the best possible customer experience
Modern customers want companies that can deliver on their promises immediately. They want brands that can provide service and support when they need it. They want brands that can connect with them where they are, not where the organization tells them to be, and they demand a flawless experience through any channel. That’s why we take a customer-centric approach. We create seamless and consistent customer experiences. By listening to and understanding the whole 360° customer journey. With more than 300 consultants and 700 customers in 5 countries, Spire contains the knowledge of the entire Salesforce Digital 360 offering: sales, service, analytics, Einstein AI, commerce, marketing, etc.Unleashing the full potential of our Salesforce multi cloud capabilities
Spire focuses on local presence and the synergy of multi cloud. With a presence of 14 offices in 5 countries, we can offer services across borders. By combining the experience of more than 315 Salesforce experts, we understand what works, what doesn’t, and what drives digital growth. Spire guides you in making the right strategic and tactical decisions regarding digital transformation and translates this into the right Salesforce solutions to make it work.The 6-step approach of Spire:
1. Discover
Digital strategyMarket Research
Blue prints & roadmap
Inspiration Lab & workshops
2. Define & Design
User journeys & story mappingPrototyping
Concept & design
3. Develop
ReplatformingImplementation Development & integration
Data migration & cleansing
4. Deliver
CI & CD Training & user adoptionHealth checks & quality assurance
5. Operate
Managed servicesCampaign management
Merchandising Content production
6. Optimize
DashboardsOnline marketing
Growth hacking
Rolling out this Spire mindset together with our partners makes it a perfect fit with our own way-of-working. We are therefore very enthusiastic about the launch of Spire – together we stand stronger and bring clients to new digital heights!
