A wide range of services is at your disposal

An implementation partner is going to help you with the Salesforce environment. Through Salesforce you buy your licenses to access your own platform. The implementation partner will help you build this platform according to your specific processes and needs. A Salesforce partner is an organization that is recognized by Salesforce, knows the product inside out, and helps you implement your new CRM environment. You can always count on your partner for set-ups, in-depth training, support, … in short, everything to ensure a successful implementation and fully optimize the platform in your work processes.

What team should be around the table, depends on the implementation project and the desired goals after go-live. Is this rather focused on Sales Cloud? Or Service Cloud? Or is Marketing Cloud directly integrated with it? Depending on this, you can involve people from your sales team, your customer care department or the marketing team. The Customer Link can also help you to define this in order to get the necessary insights at the table.

It certainly can. Salesforce has numerous plug-ins to link other applications. These include: outlook, Office 365, wordpress, Google Cloud, Microsoft teams, slack, mailchimp, dropbox, ERP systems, webshop, etc.

Salesforce is not only suitable for large companies with complex processes and data models. Many SMEs experience the many benefits of their customized Salesforce environment on a daily basis. You have the one-time setup to take this into account, but afterwards you work with the certainty that you will never have to change your customer success platform again. And this means a huge step forward in digitizing and making every organization, from small or large, more efficient. Do you work in an SME and are you not yet convinced? Then request a free consultation with The Customer Link to answer all your questions.