Service Cloud offers all the necessary options to ensure that your communication with customers and other stakeholders can be organized and run smoothly. Provide optimal customer service with effective case and support management that makes all information easy to access and assigns the right support agent.
The software package offers several benefits, including the following:
- Omni-channel: automatically forward all open incidents or cases from different channels to the correct contact person or to a specific queue.
- 360° view: with a complete overview of the communication and context of all incidents & customers, these can be resolved faster.
- Knowledge base: incidents are stored for later reuse. A similar question can be answered more quickly, because the answer is just a few clicks away!
- Community portal: the ideal place where customers and stakeholders can come together to ask questions and share knowledge.