By linking Salesforce Voice to your Service Cloud, your call agents are now 1 with your CRM system. With intuitive dashboards, AI insights and Omnichannel integration, you get more multi-channel information about your customers and their service cases.
USP's of Voice:
- Call agent productivity: your call center now has instant access to a complete view of the customer they are talking to.
- Use AI: average casehandling time can be minimized by voice transcriptions and AI insights from Einstein.
- Personalization: the complete customer history is instantly available for your call agents: from purchase history to previous conversations.
- Optimize your teamtraining: Supervisors can monitor calls directly and follow along in real time. These insights are a source of information for your internal training or onboarding processes.